Job Description
Bring your career aspirations to life with AIA!Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints
. Provide product and service information to customers and to agents and business partners as appropriate
. Identify upselling opportunities to maintain and increase income streams from customer relationships
. Recommend and implement programmes to support customer needs
. Resolve customer claims and complaints
. Develop initiatives to proactively inform and educate customers
. Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
. May develop and deliver functional / technical training in customer service related areas
[Use this profile for positions delivering training for customer service staff]
About Company
For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.
